Refund Policy

1. Purchases covered

New paid licences are offered through Lemon Squeezy as one-time purchases, without recurring subscriptions. Microsoft Store distributes and updates the apps. Installing the free Just Fits app or starting the HYPNIX trial does not automatically make a paid purchase.

Lemon Squeezy is the merchant of record for purchases made through its checkout and processes payments and refunds. Its Buyer Terms apply to those transactions, subject to mandatory consumer law.

2. How to request help or a refund

Use the help options in your Lemon Squeezy receipt or contact Lemon Squeezy support. You can also email hello@mablook.com; I can help identify your purchase, investigate app or activation issues and assist with the request.

Include your product name and order number or purchase email. If you are reporting a technical problem, describe it and your Windows version. Do not send payment card details or publish your licence key. A reason is not required when you exercise a statutory withdrawal right.

3. When refunds are available

Refunds required by applicable law remain available. If paid content is not supplied, is defective or does not match its description, applicable remedies may include supply or correction, a price reduction or ending the contract and receiving a refund. You do not lose those rights merely because the software is digital, has been installed or has a free edition or trial.

This policy does not add a separate money-back guarantee beyond rights granted by law or your purchase terms. Additional requests may be reviewed individually. Lemon Squeezy also retains discretion to issue refunds under its own terms; this is not a guaranteed refund window.

4. Statutory withdrawal rights

EU consumers generally have 14 days from concluding an online purchase contract to withdraw without giving a reason. Rules and any additional protections depend on applicable law.

For digital content, that right may end when supply begins only if the legally required conditions have been met, including your prior express consent to early supply, acknowledgement that you will lose the right, and any required confirmation. These terms, downloading the app or entering a key do not by themselves establish that those conditions were met.

To exercise an available right, send an unambiguous withdrawal request through the receipt’s support route, Lemon Squeezy support or hello@mablook.com within the applicable period. Any statutory refund deadlines and protections continue to apply. See the EU’s withdrawal guidance and digital-content guarantees.

5. Refund processing and licence access

Approved refunds for Lemon Squeezy purchases are processed through Lemon Squeezy. The time until funds appear depends on the payment method and provider, subject to applicable legal deadlines.

A refunded or revoked licence can cease to provide paid access. Just Fits can continue in its free edition, with a watermark on new exports. HYPNIX requires an active trial or valid paid licence for wallpaper playback. Previously saved image copies and your own imported media are not deleted merely because a licence is refunded.

6. Earlier Microsoft Store purchases

If you previously bought Just Fits Pro through Microsoft Store, request a refund through the Microsoft purchase or support options associated with that order. Lemon Squeezy cannot refund a payment it did not process. Your statutory rights remain unaffected.

7. Product terms and contact

Read the Just Fits Terms of Use or HYPNIX Terms of Use for the relevant licence details.

Marcelo Bossle — mablook
Support and policy questions: hello@mablook.com.